FAQ - Organic Wellnesses
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FAQ

Placing your orders

Currently we are shipping to the USA, Canada, Australia, UK, Netherlands, Switzerland, France, Singapore, Germany, Ireland, Portugal, UAE, New Zealand and Saudi Arabia.

Please select the product of your choice, choose correct options or quantity before clicking “Add to cart”. You will then be directed to our Cart page where you can review your item(s) and proceed to enter Shipping Address to process your order.

Yes, definitely! During the checkout process you can enter any shipping address and specify a different billing address.

No, accounts are totally optional.

Payments, Pricing & Promotions

We securely accept all major credit cards. All prices and orders are listed and processed in US Dollars. However, please note that we are able to accept international credit and debit cards in any currency.

Our payment provider automatically & securely processes your order immediately after it is placed.

Return Policy

941 N COLEMAN ST PROSPER, TX 75078-2301

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The product returns would only be accepted within 7 days after the product is delivered. Please ensure that the return products are shipped within 7 days to get the refund. To start a return, you can contact us at support@organicwellnesses.com. Please note that returns will need to be sent to the following address: 941 N COLEMAN ST PROSPER, TX 75078-2301 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@organicwellnesses.com.

Refund Policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@organicwellnesses.com.

Shipping & delivery

We dispatch all the items within 1 to 3 days from the order date (except Sundays & holidays). And the average delivery time is 5 to 7 days.

If you receive the item that was damaged in transit, Organic wellnesses will provide a full refund for the damaged products if the customer provides valid proof for the damage within 2 days of product delivery.

Cancellations are only accepted within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@organicwellnesses.com